PRIVACY POLICY
This webpage contains the Privacy Policy of the CoopCycle mobile application.
INTRODUCTION
When you use our application, you trust us with the processing of your data. These privacy rules aim to inform you about what information we collect, why we collect it, and how we use it. These rules are important, and we hope you take the time to read them carefully.
COLLECTION OF PERSONAL DATA
We collect the following information when you use the application as a customer:
- Email address
- Phone number
- Delivery address
We collect the following information when you use the application as a professional courier:
- Email address
- Geolocation data
This personal data is collected solely to ensure the proper functioning of the mobile application and is never shared with third parties.
In our application, geolocation data is collected exclusively for operational purposes related to delivery services. This data collection applies only to users registered as couriers. As a courier, your location information is collected to facilitate efficient task distribution and delivery route optimization. This allows us to optimize delivery assignments and ensure timely service.
For users registered as customers, we do not collect or access your geolocation data. Your location information remains private, and our application neither requests nor stores geolocation data from customer accounts.
LOG FILES
When you use our mobile application, we collect and store information in the log files of our servers.
This includes:
- How you used the relevant service, such as your search queries.
- Your IP address.
- Data related to events linked to your device, such as crashes, system activity, hardware settings, browser type and language, date and time of requests, and referring URL.
FORMS AND INTERACTIVITY
Your personal information is collected through forms, specifically:
- Mobile application registration form
We use the information collected for the following purposes:
- Authentication
- Contact
- Management of the mobile application (presentation, organization)
No advertising or commercial solicitation is present on our mobile application.
RIGHT TO OBJECT AND WITHDRAW
We are committed to providing you with a right to object to and withdraw your personal information.
The right to object means that users have the possibility to refuse the use of their personal information for certain purposes specified during data collection.
The right to withdraw means that users can request the removal of their personal information from, for example, a mailing list.
To exercise these rights, you can contact us by email at: dev@coopcycle.org
RIGHT OF ACCESS
We are committed to recognizing a right of access and rectification for individuals who wish to consult, modify, or even delete the information concerning them.
This right can be exercised by email at: dev@coopcycle.org
DISCLOSURE OF PERSONAL INFORMATION
CoopCycle does not transfer any data to third parties.
SECURITY
The personal information we collect is stored in a secure environment. The volunteers of our association are required to respect the confidentiality of your information.
To ensure the security of your personal information, we implement the following measures:
- SSL (Secure Sockets Layer) protocol
- Access management
- Network monitoring software
- Computer backups
- Digital certificate development
- Key-based authentication
- Firewalls
We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the security of your data. However, since no mechanism offers maximum security, there is always some level of risk when transmitting personal information over the internet.
LEGISLATION
We are committed to complying with the provisions set out in Law 78-17 on Information Technology and Civil Liberties.
UPDATES
This Privacy Policy may be updated without prior notice. Installing and using the application constitutes acceptance of these rules without restriction. If you do not accept them, please do not install, update, or use the application.
We will publish any changes to the Privacy Policy on this page.